The use of change management and behaviour-based training in an improvement project aimed at creating organizational sustainability in a multicultural mining environment in Zambia
HB Prinsloo, JO Claassen
Change management and training initiatives in remote rural settings
in Africa are generally difficult to implement successfully due to
factors such as varying levels of education, multiple nationalities and
languages as well as cultures in one workplace.
The challenge has always been the ability to implement change
management and training initiatives that will have an impact despite
these differences. Essentially this requires that the change and
training interventions employed are applicable and should work well
with a wide range of individuals sitting in one room – in practice this
can vary from semi-literate workers to engineers with PhDs.
In this paper we will share the theory behind behaviour-based
change management and training and present a case study that
reviews an actual supply chain improvement and sustainability
implementation at a Zambian copper mine. The case study explains
the results achieved as well as the interventions employed to achieve
these results in a multidimensional organizational environment.
This paper is relevant to delegates who are faced with
implementing changes or training in a similar mining environment.
Keywords: change management, behaviour-based training, learning style, P2P
process.