1. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

SAIMM is a professional membership institute in the minerals industry that provides a technical and membership service to its members, organises conferences and offers journal subscriptions services to non-members.

2. DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed between 7 and 30 days (depending on thetype of service requested) and delivery confirmed by way email.

3. RETURN AND REFUNDS POLICY

The provision of goods and services by SAIMM is subject to availability. In cases of unavailability, SAIMM will refund the client in full within 30 days.

Cancellation of orders by the client will attract a 10% administration fee.

4. CUSTOMER PRIVACY POLICY

SAIMM shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

5. PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the SAIMM bank account, the details of which will be provided on request

6. CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for SAIMM via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.

PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by SAIMM separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

8. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. RESPONSIBILITY

SAIMM takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and SAIMM chooses as its domicilium citandi et executandi Fifth Floor, Chamber of Mines Building, 5 Hollard Street, Johannesburg, 2001 for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. VARIATION

SAIMM may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. COMPANY INFORMATION

This website is run by the Southern African Institute of Mining and Metallurgy (a non-profit organisation) based in South Africa trading as SAIMM. As an NPO it does not have a company registration number and does not have Directors/Members/Owners.

13. SAIMM CONTACT DETAILS

Email: Alf@saimm.co.za or Sam@saimm.co,za
Telephone +27 11 834 1273/4/5/6/7